Return & Exchange Policy

General preview of terms. Confirmed return windows and eligibility criteria require final store verification.

Eligibility for Returns & Exchanges

To request a return or exchange, the device must meet the following baseline conditions:

  • The request must be filed within the allowed checking window (e.g. 7 days check warranty).
  • The device must be returned in the exact same cosmetic condition as delivered, with no physical dents, screen cracks, or scratches.
  • All original packaging boxes, accessories, booklets, and charger cables must be returned complete.
  • The device IMEI number must match the serial recorded in our shipping logs.

❌ Non-Returnable Scenarios

Physical damage, water damage, custom software ROM flashes, bootloader unlocking modifications, or third-party repairs void all returns.

📦 Transit Damage

If you receive a package that was damaged during transit, please take video proof before opening and contact us within 24 hours.

Disbursement & Fees

Confirmed restocking fees, shipping reimbursement policies, and refund processing timelines are subject to final store validation.